{"id":185,"date":"2021-10-05T11:05:07","date_gmt":"2021-10-05T11:05:07","guid":{"rendered":"http:\/\/localhost\/machic\/?page_id=185"},"modified":"2025-07-17T12:07:38","modified_gmt":"2025-07-17T12:07:38","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/trustelectronic.com\/ar\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"185\" class=\"elementor elementor-185\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b73d4cd e-flex e-con-boxed e-con e-parent\" data-id=\"b73d4cd\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-598fef6 elementor-widget elementor-widget-html\" data-id=\"598fef6\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!DOCTYPE html>\n<html lang=\"en\">\n<head>\n  <meta charset=\"UTF-8\">\n  <title>Refund, Return & Cancellation Policy - TrustElectronic<\/title>\n<\/head>\n<body>\n  <h1>Refund, Return & Cancellation Policy<\/h1>\n  <p><strong>Effective Date:<\/strong> 17 July 2025<\/p>\n\n  <h2>1. Return Eligibility<\/h2>\n  <p>You may return a product within <strong>7 calendar days<\/strong> of receiving your order if:<\/p>\n  <ul>\n    <li>The item is <strong>unused<\/strong>, <strong>unopened<\/strong>, and in <strong>original packaging<\/strong><\/li>\n    <li>You received a <strong>wrong item<\/strong>, <strong>defective product<\/strong>, or <strong>damaged item<\/strong><\/li>\n    <li>You have proof of purchase (order number and invoice)<\/li>\n  <\/ul>\n\n  <h2>2. Non-Returnable Items<\/h2>\n  <p>Returns will not be accepted for:<\/p>\n  <ul>\n    <li>Items that are opened, used, or damaged after delivery<\/li>\n    <li>Products labeled as \u201cFinal Sale\u201d, \u201cNon-returnable\u201d, or \u201cSpecial Order\u201d<\/li>\n    <li>Personal care, hygiene, or software\/downloaded digital goods<\/li>\n  <\/ul>\n\n  <h2>3. Return Process<\/h2>\n  <p>To initiate a return:<\/p>\n  <ol>\n    <li>Contact our support team at <strong>info@white-lion-946632.hostingersite.com<\/strong> or <strong> +971-55-8535994 \/ +971-4-2286544<\/strong><\/li>\n    <li>Provide your <strong>order number<\/strong>, reason for return, and clear photos (if applicable)<\/li>\n    <li>If eligible, we will arrange for item pickup or ask you to ship the item back<\/li>\n  <\/ol>\n  <p>Returns must be shipped to:<\/p>\n  <p>\n    Western Diamond General Trading L.L.C<br>\n    Shop No. 1&2, Al Sabkha Building, Naif, Deira, Dubai, UAE\n\n  <\/p>\n\n  <h2>4. Refunds<\/h2>\n  <p>Once the returned item is received and inspected:<\/p>\n  <ul>\n    <li>You will receive a confirmation via email or phone<\/li>\n    <li>Approved refunds will be issued within <strong>7\u201310 business days<\/strong><\/li>\n    <li>Refunds are processed via the original payment method only<\/li>\n    <li><strong>Shipping fees are non-refundable<\/strong> (unless the return is due to our error)<\/li>\n  <\/ul>\n\n  <h2>5. Exchange Policy<\/h2>\n  <p>We offer exchanges for defective or wrongly shipped items, subject to availability. If the product is no longer available, a refund or store credit may be issued.<\/p>\n\n  <h2>6. Order Cancellation<\/h2>\n  <p>\n    You may cancel your order <strong>before it is shipped<\/strong> by contacting us immediately.\n    <br>\n    If the order has already been processed or dispatched, cancellation is not possible. In that case, you may proceed with a return after delivery.\n  <\/p>\n\n  <h2>7. Contact for Returns & Support<\/h2>\n  <p>\n    If you have any questions or need help with a return or cancellation, contact us:<br><br>\n    <strong>Email:<\/strong> info@white-lion-946632.hostingersite.com<br>\n    <strong>Phone:<\/strong> +971-55-8535994 \/ +971-4-2286544<br>\n    <strong>Address:<\/strong> Shop No. 1&2, Al Sabkha Building, Naif, Deira, Dubai, UAE\n\n  <\/p>\n<\/body>\n<\/html>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Refund, Return &#038; Cancellation Policy &#8211; TrustElectronic Refund, Return &#038; Cancellation Policy Effective Date: 17 July 2025 1. Return Eligibility You may return a product within 7 calendar days of receiving your order if: The item is unused, unopened, and in original packaging You received a wrong item, defective product, or damaged item You have<\/p>\n<div class=\"klb-readmore entry-button\"><a class=\"btn read-more\" href=\"https:\/\/trustelectronic.com\/ar\/refund_returns\/\">Read More<\/a><\/div>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-185","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/trustelectronic.com\/ar\/wp-json\/wp\/v2\/pages\/185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trustelectronic.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trustelectronic.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trustelectronic.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trustelectronic.com\/ar\/wp-json\/wp\/v2\/comments?post=185"}],"version-history":[{"count":6,"href":"https:\/\/trustelectronic.com\/ar\/wp-json\/wp\/v2\/pages\/185\/revisions"}],"predecessor-version":[{"id":3446,"href":"https:\/\/trustelectronic.com\/ar\/wp-json\/wp\/v2\/pages\/185\/revisions\/3446"}],"wp:attachment":[{"href":"https:\/\/trustelectronic.com\/ar\/wp-json\/wp\/v2\/media?parent=185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}