Refund, Return & Cancellation Policy

Effective Date: 17 July 2025

1. Return Eligibility

You may return a product within 7 calendar days of receiving your order if:

• The item is unused, unopened, and in original packaging
• You received a wrong item, defective product, or damaged item
• You have proof of purchase (order number and invoice)

2. Non-Returnable Items

Returns will not be accepted for:

• Items that are opened, used, or damaged after delivery
• Products labeled as “Final Sale”, “Non-returnable”, or “Special Order”
• Personal care, hygiene, or software/downloaded digital goods

3. Return Process

To initiate a return:

1. Contact our support team at info@white-lion-946632.hostingersite.com or +971-55-8535994 / +971-4-2286544
2. Provide your order number, reason for return, and clear photos (if applicable)
3. If eligible, we will arrange for item pickup or ask you to ship the item back

Returns must be shipped to:

Western Diamond General Trading L.L.C
Shop No. 1&2, Al Sabkha Building, Naif, Deira, Dubai, UAE

4. Refunds

Once the returned item is received and inspected:

• You will receive a confirmation via email or phone
• Approved refunds will be issued within 7–10 business days
• Refunds are processed via the original payment method only
• Shipping fees are non-refundable (unless the return is due to our error)

5. Exchange Policy

We offer exchanges for defective or wrongly shipped items, subject to availability. If the product is no longer available, a refund or store credit may be issued.

6. Order Cancellation

You may cancel your order before it is shipped by contacting us immediately.
If the order has already been processed or dispatched, cancellation is not possible. In that case, you may proceed with a return after delivery.

7. Contact for Returns & Support

If you have any questions or need help with a return or cancellation, contact us:

Email: info@white-lion-946632.hostingersite.com
Phone: +971-55-8535994 / +971-4-2286544
Address: Shop No. 1&2, Al Sabkha Building, Naif, Deira, Dubai, UAE